Read our Frequently Asked Questions

What areas do you serve?

We serve Tarrant and surrounding counties.

Who are your Caregivers?

Our caregivers are Certified Nurses Aids, Home Health Aids, and others that have professional experience and skills and personal compassion to work with seniors. They are all thoroughly screened with comprehensive background checks and personally trained by our management team.

Who controls my services?

You are in complete control of your service.  You decide the services you want to use, the times, dates, and days of your service.  You also decide how long you want service. Whether it is a one-time visit or you want to find someone to help out on a regular basis we would be honored to earn your business.

What are the rates?

We charge a flat rate per hour of service.  We will tell you up front and put it in writing what the cost will be so there will never be any surprises.

What is included in my service?

It is completely up to you.  We offer many services and you can choose what you want to use or you can use all of them.  We do not charge a la cart like many agencies. You can see all the services we offer here.

Do I get a substitute if my caregiver is sick or has an emergency?

Absolutely, if you want one.  We will make sure that one of our highly qualified caregivers can pick up right where your normal caregiver left off until she is able to return.

I just need transportation. Do you do that?

We can help.  We would be happy to get you where you need to be and back safely and on-time.  And yes, we do carry hired non-owned automobile coverage. All agencies should if they provided transportation because it is an extra level of protection for you.  

Will I have a different caregiver showing up each visit?

No.  We are dedicated to finding one or several caregivers that are dedicated to you.  Depending on how many hours you use our service per week will depend on how many caregivers you will have.  Our caregivers are very important to us and their clients and we want to make sure they have personal time to recharge their batteries so they can be 100% for you.

What sets Compassionate Healthcare apart?

We like to think there are many things!  You can take a look at some of our differences here.  In short, we are locally owned and operated, have a passion to help, and after meeting one of our staff in your free initial consultation you will truly understand the Compassionate Healthcare difference.

Can Compassionate Healthcare help with my medications?

We are a licensed not medical home care agency.  That means that we can and will remind you to take your medicine, but we can not take it out of the bottle or set it up in a pill minder. 

Do I pay the caregiver myself or do I pay you?

You will receive an invoice from Compassionate Healthcare and pay us directly.  All of the caregivers at Compassionate Healthcare are employees of Compassionate Healthcare, so we take care of all the taxes and insurances and pay them.

Is there a contract with Compassionate Healthcare?

No there is not a contract for any specific term.  You can start or stop service, change days, or change times at any time.  We will sit down with you to complete the all necessary paperwork.  This paperwork outlines the goals for service, what service are performed, rates, and other required information.

Need more help? Have more questions?